Faulty Goods

If you’ve bought goods, which are faulty, you’re entitled to a refund, repair or a replacement.

Here are some important things to remember if things go wrong:

Stop using the goods straight away.
Tell the trader AS SOON AS POSSIBLE. Depending on the circumstances, the longer you hang onto the goods the more likely it will be thought that you have accepted them – including the fault!
Either return to the shop, phone or write to them to let the trader know.
Unless the goods have been reduced because of a fault, you are still entitled to refund on sale items.
If you do not have your receipt you may have to prove that you bought the goods from a particular trader, e.g. cheque stub, bank statement, credit card statement.
A trader (shop) cannot avoid giving refunds on goods, which are faulty by blaming the manufacturer or their supplier, your contract lies with the shop who sold them to you!
If a fault has been pointed out to you before buying, you do not have the same rights to reject them and get a refund, as if the fault happened after you bought them.
If the damage was caused by neglect, misuse, or abuse you will not be entitled to anything.
If you agree to have faulty goods repaired by the trader and they are still unsatisfactory, you still have the right to reject them.
Guarantees and warranties are sometimes issued with goods that you buy can be an added bonus to your consumer rights. Check the terms and conditions to see if you can make a claim that way.

If the goods you have bought are unsafe or have caused any damage, please report the matter to your Local Trading Standards department

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