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Please give us your comments below:
Everything's great?
You might want to tell us we've done well if:
- You think you've had a good service
- We've helped you
- Things have got better for you
You can get in touch by completing the form above, or contact us.
Got a complaint?
You might want to complain if you think we have:
- Not listened to you
- Not treated you with respect
- Let you down
- Not given you the right advice or help
- Not treated you fairly
You can get in touch by completing the form above, or contact us.
If you want to complain, we will:
- Take it seriously
- Look into what may have gone wrong and put it right
- Not share information about your complaint without your permission
- Let you know what we have done within five working days
- Let you have someone to help you and speak up for you
If a complaint needs more investigation to find out what went wrong, we will let you know and try to sort it out within 3 weeks.
If you aren't happy with how we handled your complaint, you will have the right to appeal.
If you want someone to help you with your complaint, please contact us, and we will help you to find someone.
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We love hearing from you. After all, this website is for young people like you so make it into the site that YOU want!