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Information and advice for young people in Suffolk


Emotional Wellbeing Hub 6

Emotional Wellbeing Hub

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What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Hub is a free service for anyone under 25 years of age, who are living in East and West Suffolk, to get support if they are worried about their emotional wellbeing and mental health. 

The Emotional Wellbeing Hub have teamed up with Barnardo's to help them guide young people to emotional wellbeing support sooner.

Barnardo's are working with the Hub to help provide young people with guidance, self-help resources and general wellbeing information to help them stay well.

The additional support from Barnardo's is being trialled to see if this will help young people to get quicker emotional wellbeing support.

For more information go  to the Emotional Wellbeing Gateway website

If you live in Lowestoft and Waveney

The Hub service does not cover young people who live in Lowestoft and Waveney, contact 'Just One' on 0300 300 0123 or visit Just One Norfolk Website  

How can the Hub help young people?

The Emotional Wellbeing Hub provides:

  • A helpline for information and support about various emotional wellbeing issues (anxiety, stress, low mood, depression, eating disorders, self-harm).
  • An online referral form to access professional support services.

How to contact the Hub

By phone:

Call 0345 600 2090, currently open Monday to Friday from 9am – 3pm.

If you need urgent crisis support outside of these times and at weekends, contact the Mental Health Crisis Line: Call 111, options 2 (previously known as the First Response service) 24/7 helpline for anyone.

If it's a life-threatening emergency call 999.


Young people can make an online referral to the Emotional Wellbeing Hub - You can give as little or as much information on the form but make sure you provide your contact details so they can get in touch with you.

Other places I can go for emotional wellbeing support 

You might like to access free and confidential support from these other services: - Provide free and anonymous online counselling and peer to peer support to 11-25 year olds. 

ChatHealth Text Service - Text a Suffolk school nurse to ask for help and advice on all kinds of health issues. Text: 07507 333356. 

Suffolk Wellbeing Service - Provides a range of support for common emotional wellbeing issues, such as low mood, depression or stress. Call 0300 123 1503

Young Minds 24/7 Crisis Text Messaging Service - Text YM to 85258. Go to:

Hopeline (Papryus) - Young suicide prevention support. Call: 0800 068 4141.

CALM (Campaign Against Living Miserably)Male suicide prevention charity for men and boys who need to talk to someone privately. Call: 0800 58 58 58.  

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