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Information and advice for young people in Suffolk

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ChatHealth: your school nursing text service

Text a Suffolk school nurse for help and advice

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Aged 11-19? You can now text your school nurse on 07507 333356. 

ChatHealth is a new service for you to text a Suffolk school nurse to ask for confidential help and advice on all kinds of health issues.


  • Sexual health
  • Emotional health and wellbeing
  • Bullying
  • Healthy eating
  • Smoking, drugs and alcohol
  • Self harm
  • General health concerns

You can also use the texting service to make an appointment with your school nurse, or you can still get in touch with them in the same way you have done before.

The service is available Monday to Friday from 9am to 4.30pm, excluding bank holidays. Please note, this service is in the process of being introduced to the Waveney and Lowestoft area and will be available in April 2019. In the meantime please contact your school nurse in school.

If you text the number out of hours, you’ll get a ‘bounce–back’ message that explains where to get help, and a school nurse will get back to you the next working day.

Look out for more information about ChatHealth around your school or college to find out more.

Text a Suffolk school nurse confidentially on 07507 333356.

ChatHealth graphic

Before you use the service, make sure you read the small print:

We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first.

Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a member of school staff or your doctor.

Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some 'number masking' mobile apps). You can prevent the school nurse from sending messages to you by texting STOP to our number. Please respect your schools mobile phone policy. Messages are charged at your usual rate.
(updated June 2017)

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