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Information and advice for young people in Suffolk

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Emotional Wellbeing Hub 6

Get emotional wellbeing support from the Emotional Wellbeing Hub

Children and young people's Emotional Wellbeing Hub

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The Emotional Wellbeing Hub is a free service for anyone under 25 years of age to get support if they are worried about their emotional health. 
Please note if you live in Lowestoft and Waveney you need to contact Point 1 ( instead as the Emotional Wellbeing Hub does not cover this area.

The Hub can help you and your friends with any emotional wellbeing concerns you might have. These could include:

  • Anxiety
  • Low mood and depression
  • Eating disorders
  • Self-harm

The Emotional Wellbeing Hub provides:

  • A helpline for information, advice and support about emotional wellbeing issues.
  • An online referral form to access support services.
  • A team of emotional wellbeing experts to help you find the best way forward if you need emotional wellbeing and mental health support.

How to contact the Hub

Phone 0345 600 2090, open Monday to Friday 8am – 7.30pm

Or you can make an online self-referral to the emotional wellbeing hub. 

Read this before making an online referral - The Hub referral form is split into 6 sections. You can give as little or as much information on the form but make sure you provide your contact details so they can get in touch with you. The first section asks about your emotional wellbeing, how you are feeling and why you are contacting the service. The second section asks about your safety. The third section asks what you would like to be different and what help you are looking for. The fourth section asks for your general details. The fifth section asks for contact details of important family members and the final section asks you to give details of the services you are already using or have used in the past.

Once you have made a referral an Emotional Wellbeing Hub Practitioner will contact you to discuss the information you have provided and the support you need. To make a referral go to the Emotional Wellbeing Hub Referral Form

Christmas opening times for the Hub helpline: 

23rd and 24th December - Open 8am-7.30pm

Christmas Day - Closed

Boxing Day - Closed

27th December - Open 8am-7.30pm

30th and 31st December - Open 8am-7.30pm

1st January - Closed

2nd and 3rd January - Open 8am-7.30pm

If you live in Lowestoft and Waveney please be aware that the Point 1 Service is open as usual, apart from Christmas Day, Boxing Day and New Years Day when they will be closed.


In the meantime you might like to access free and confidential online support from Kooth. Kooth is a free, safe and confidential online service where you can find someone to talk to when you need it. Read more about the service in our information pages or visit their website Kooth is available for young people to contact over Christmas who find it a difficult time of year.

ChatHealth - school nursing team

ChatHealth lets you text a Suffolk school nurse to ask for confidential help and advice on all kinds of health issues. You may prefer to contact a school nurse to see if they can help answer any concerns by sending a text to: 07507 333356. Read more about the ChatHealth Service.

Emotional Wellbeing Gateway website

Parents, carers and professionals are also able to make an online referral and find information and guidance if they are worried about a child or young person's emotional wellbeing at


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