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Information and advice for young people in Suffolk

CEOP

Accessibility Statement


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We want as many young people as possible to be able to easily use the The Source website to access our information, advice and support.

We have updated The Source website so you can:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website better using just a keyboard
  • navigate the website better using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on how you can make your device easier to use if you have a disability or impairment. 

This includes how to:

  • Make text larger 
  • Magnify the screen
  • Change fonts and colours
  • Make your mouse pointer easier to see 
  • Using your keyboard instead of a mouse
  • Making your device talk to you

You can translate this website to your preferred language by changing the settings in your web browser.

How accessible is The Source website?

We know some parts of The Source aren’t fully accessible.

For example, there are some:

  • Images containing text which you may not be able to read
  • Links that may not make sense on their own
  • PDF documents that aren’t fully accessible to screen readers
  • Pages with words which might not be understood by everyone
  • Some navigation difficulties when using just a keyboard
  • Pages where HTML is used to format the content

The Source is a Suffolk County Council owned website so is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

  • iFrames are missing titles on some of our pages. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). We plan to review the affected pages and resolve the issues by September 2021. When we publish new content, however, we’ll make sure our content meets this accessibility standard immediately.
  • Input fields have no description on some of our pages. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to review the affected pages and resolve the issues by September 2021 where possible although it is likely this will not be resolved until the launch of a new system, because the limitation is due to the difficulty of editing SilverStripe's "userforms" module.
  • Link text is too generic in its current context on some of our pages. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context) and 2.4.9 (Link Purpose Link Only). We plan to review the affected pages and resolve the issues by September 2021. When we publish new content, however, we’ll make sure our content meets this accessibility standard immediately.
  • Link text is used for multiple different destinations on some of our pages. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context) and 2.4.9 (Link Purpose Link Only). We plan to review the affected pages and resolve the issues by September 2021. When we publish new content, however, we’ll make sure our content meets this accessibility standard immediately.
  • The "i" tag is used to format text on some of our pages. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to review the affected pages and resolve the issues by September 2021. When we publish new content, however, we’ll make sure our content meets this accessibility standard immediately.
  • Content is not included in landmarks on some of our pages. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to review the affected pages and resolve the issues by September 2021. When we publish new content, however, we’ll make sure our content meets this accessibility standard immediately.
  • The colour contrast is insufficient on some of our pages. This fails WCAG 2.1 success criterion 1.4.3 (Contrast Minimum) and 1.4.6 (Contrast Enhanced). We plan to review the affected pages and resolve the issues by September 2021. When we publish new content, however, we’ll make sure our content meets this accessibility standard immediately.
  • Headings are not nested properly on some of our pages. This fails WCAG 2.1 success criterion 2.4.10 (Section Headings). We plan to review the affected pages and resolve the issues by September 2021. When we publish new content, however, we’ll make sure our content meets this accessibility standard immediately.
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2021, we plan to either fix these or replace them with accessible HTML pages. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

We are currently looking at plans to develop a new website for The Source in the near future that will meet standards.

We don't categorise any of the accessibility issues on The Source website as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents. 

We're continually carrying out detailed accessibility checks. We are prioritising fixing most popular and most important content first, and then working backwards to include the remaining content.

We are aiming to ensure that any new document required to access an essential service is accessible.

What to do if you can’t access parts of The Source website

If you need information in a different format that you can access, like a PDF in large print or audio recording, email The Source Team.

We’ll do what we can to provide your request and get back to you as soon as possible. 

Find out more about Suffolk County Council's policy for providing interpreting and translating services

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Content that's not within the scope of the accessibility regulations

The following content falls outside the scope of the regulations:

  1. PDFs and other documents:
    The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
  2. Video:
    We may not add captions or audio description to live video streams because live video is exempt from meeting the accessibility regulations. Similarly, pre-recorded video published before 23 September 2020 are exempt from meeting the regulations.
  3. Archived content:
    Some of our content, such as news articles are archived and not within scope of the accessibility regulations.

How we tested this website

We used a combination of methods to test the accessibility of The Source, including:

What we’re doing to improve accessibility

We plan to improve accessibility on this website over the coming months, by a review of all our content, such that by September 2021 the majority of issues listed above are resolved.

We are planning to replace the current website with a new one, and in the event that this takes place sooner than September 2021, we shall ensure the issues are resolved pre-launch.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 28 September 2020.

This website was last tested on 23 September 2020. The test was carried out by The Source web team using the Siteimprove automated testing software, plus manual sampling.

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